NGenSI

Data Deletion Instructions

Effective September 28, 2026

You stay in control. Disconnecting Facebook or Instagram removes the saved connection and encrypted authorization token from NGenSI. It does not delete your Facebook Page, Instagram account, posts, or content held by Meta.

Delete Facebook or Instagram connection data

  1. Sign in to NGenSI using the account that created the connection.
  2. Open Settings and find Social accounts.
  3. Select Disconnect beside the Facebook Page or Instagram account.
  4. Confirm the request. NGenSI deletes that connection record and its saved encrypted authorization token.
Immediate effect: NGenSI can no longer use the removed connection. You may also revoke NGenSI from your Facebook or Instagram business-integration settings.

Request deletion of your NGenSI account data

Email support@ngensi.com with the subject “NGenSI Data Deletion Request.” Send the request from the email address associated with your NGenSI account and include the business name and, if applicable, the connected Page or account names.

For security, we may require account verification before processing. Do not send passwords, access tokens, payment-card numbers, or government identification by email unless we provide a secure method and specifically request it.

What will be deleted

After verification, we will delete or de-identify eligible profile data, business-discovery responses, uploaded brand assets, saved campaign materials, connected-account records, authorization tokens, and other account content under our control.

What may be retained

We may retain limited information required for billing, tax, fraud prevention, security, dispute resolution, legal compliance, or enforcing agreements. Data may remain temporarily in protected backups until normal backup expiration. Third-party providers retain information under their own policies; deleting NGenSI data does not automatically delete information held independently by Meta, Google, Stripe, or another provider.

Timing

We will acknowledge a verified deletion request within 10 business days and aim to complete eligible deletion within 30 days, unless law or a complex security issue requires more time. We will explain any permitted delay.

Questions

For deletion or privacy questions, contact support@ngensi.com. See the full Privacy Policy.